Assurance Beyond Purchase: Hashtore’s Warranty and Return Policy.

At Hashtore, our commitment to customer satisfaction doesn’t end with the sale; it extends to the lifespan of our products. We understand that unexpected issues may arise, and to address such concerns, we’ve developed a comprehensive Warranty and Return Policy that aims to provide a hassle-free experience for our valued customers.

Understanding Hashtore’s Warranty Policy

1. Duration of Warranty:
Products come with varying warranty periods, such as 7 Days, 3 months, 6 months, 1 year, and more. This ensures that you have ample time to enjoy the functionality of your purchase with the peace of mind that comes with warranty coverage.

2. Reporting a Fault:
Should you encounter any issues with your product, it’s essential to reach out to us promptly. All warranty claims, regardless of the duration, must be reported within 7 days from the date of the invoice.

3. Warranty & Courier Fees:
If a product is found to be defective within the initial 7 days from the invoice date, Hashtore will bear the courier fee for the return.
If the warranty issue arises after 7 days, for instance, in the case of a product under a 6-month warranty requiring support after 2 months, the customer is responsible for both up and down courier fees.

4. Proper Packaging is Crucial:
Before sending the product for warranty support, it should be carefully packaged. Ensure that everything received is well-boxed and wrapped.
The product box cannot be taped. If there is no box, it should be securely taped with newspaper paper and sent to the courier.

5. Resalable Condition Requirement:
Return requests will only be accepted if the product and its box are in resalable condition. Damaged or improperly packed products will not be eligible for return.

The Returns Process

1. Reporting an Issue:
If you discover an issue with your product, promptly contact our customer support team to initiate the return process.

2. Verification and Solution:
Once the returned product reaches us, our team will conduct a thorough inspection. It may take at least 5-10 days from identifying the issue to providing a proper solution.

3. Solutions Offered:
Depending on the nature of the issue, we may offer a replacement, repair, or a refund.

At Hashtore, our Warranty and Return Policy are designed to safeguard your investment and ensure that you receive the best possible support in the event of unexpected issues. We value your trust, and our commitment extends beyond the point of purchase, providing you with the assurance that we stand behind the quality and functionality of our products.

Thank you for choosing Hashtore, where customer satisfaction is paramount.

HASHTORE – QUALITY DOES MATTER